Street SmartTrain Safety
There are a number of things that you can do to make your train journey safer and more secure.
Before your journey, it is recommended that you top up your myki. This will save you time and ensure you don’t miss your ride when you get to the station.
Victoria Police Protective Services Officers (PSOs) are there to keep you safe when travelling on Melbourne’s train network. For more information, see Victoria Police Protective Services Officers
Safety at stations
- Before you begin your train journey, check timetables and any connecting train, tram or bus services.
- When waiting for the train, always stand behind the yellow line on the platform.
- Avoid running in and around the station, particularly when footpaths and platform surfaces are wet.
- Take care when using escalators and ensure clothing and bag straps do not get caught.
- Passengers in wheelchairs or travelling with prams and trolleys should use the lifts where available.
- Only cross train tracks at designated pedestrian crossings. Crossing at non-marked areas is dangerous and illegal.
- Rollerblading, skateboarding and bicycle riding is not permit- ted on the station platform.
Boarding and getting off trains
- Stand behind the yellow line un- til the train comes to a complete stop.
- Do not force the doors open or attempt to board when the train is leaving the platform.
- Allow other passengers to step off the train before you board.
- Drivers will assist passengers with special needs to board at the front carriage. Yellow or white markers on platforms indicate where the train will stop.
- If you are travelling with a pram or shopping trolley, board at
- the front carriage so that you’re clearly visible to the driver.
- When boarding the train enter the pram first and lift the back in if the train isn’t level with the platform. When exiting the train, step off first and then pull the pram towards you.
- Use the grab rails to steady yourself when boarding or alighting.
- Prepare to alight before reach- ing your destination station, but make sure you have something to hold onto.
Safety on board trains
- Once you’re on board, take a seat or steady yourself by holding a grab rail if you are standing.
- Avoid moving between carriages whilst the train is moving.
- Passengers travelling with bicycles or surfboards are request- ed to avoid using peak hour trains where possible.
- After 7pm, travel in the front carriage so you are close to the driver.
- If there are other passengers on the train, sit near them, not by yourself.
- Carry a phone card, spare change or mobile phone.
- Make sure your luggage is stowed correctly and avoid blocking the aisle.
- Please offer your seat to elderly people, those with special needs and pregnant women.
All stations are well lit and monitored by closed-circuit television cameras on platforms and at station entrances. This footage is monitored by control room staff located at Premium Stations.
All non-staffed stations have communication links to these control rooms via the emergency button. By using this link you can communicate directly with staff equipped to deal with incidents.
Metro Customer Service Officers travel on trains and visit stations to help you with your travel needs. Intelligence based tasking is used to focus on hotspots and ensure the safety and comfort of passengers.
Victorian Police Transit Safety Division officers and local police also patrol trains and pay regular visits to all stations. While some officers are in uniform, many work in plain clothes. Remember, while you don’t see the uniform, the person sitting next to you could be a police officer.
The presence of Customer Service Officers and police provides a deterrent for anti-social behaviour.